OT & Coverage Dashboard · Guest Communications
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👁 Guest Mode — View only. You can generate reports but cannot make changes.
📝 OT Log
DateTimeAgentCovering ForLeave Type OT TypeHoursRate24hr Notice ApprovalCost BearerNotesAction
📊 KPI Tracker
DateTotal InboundTotal OutboundTotal Calls ProcessedMissed Call Rate Avg Resp (min)Msgs SentAI Msgs Sent Coverage %NotesAction
📈 Analytics
View:
💼 OT Hours Breakdown
📊 Coverage % Performance Bands
DateCoverage %BandAgents OutOT HoursResp TimeMissed Call RateKPI Impact

Coverage % Trend

Avg Response Time Trend (min)

OT Hours by Billing Category

Missed Call Rate % Trend

OT Hours by Agent

🗒 Activity Logs
TimestampUserCategoryActivity

📄 OT Billing Report — Arbio Billing Purposes

📋 OT Log Report — Full Detail

Arbio Dashboard

OT & Coverage Management
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